Mercure Queenstown Resort, Queenstown
About the Hotel
Mercure Queenstown Resort is situated on a vantage point with spectacular views of Lake Wakatipu and the Remarkables Mountains. It serves as an ideal base for families, groups, and couples looking for a serene retreat in New Zealand's adventure capital. The hotel's unique location allows guests to enjoy 180-degree views and mesmerizing sunsets from the comfort of their rooms. The Mercure offers a combination of excellent services and facilities, creating a welcoming atmosphere that feels like a second home.
Location
Mercure Queenstown Resort is located approximately 6 miles from the vibrant dining and retail precinct of Queenstown. The hotel's position affords easy access to nearby attractions, including Onsen Hot Pools and Coronet Peak Ski Area. Public transportation options are readily available, facilitating exploration of the area's adventures and scenic spots.
Rooms
All rooms at Mercure Queenstown Resort provide views of either the tranquil gardens or the stunning Lake Wakatipu and mountain ranges. Each spacious room is equipped with an LED TV featuring satellite channels, tea and coffee-making facilities, an in-room safe, and a refrigerator. Guests can also request a minibar for added convenience. The decor is warm and natural, contributing to a relaxing ambiance that enhances the stay experience.
Eat & Drink
The on-site South Eatery Restaurant highlights local produce and wines, featuring an inviting atrium with panoramic views. Guests can enjoy a hearty English and continental buffet breakfast in the scenic Rises Restaurant, with breakfast served alongside breathtaking sunrises over the Remarkables. In the evening, à la carte dining options are available at the South Eatery, complemented by a selection of Central Otago wines.
Leisure & Business
Guests can take advantage of a range of leisure facilities, including an outdoor heated pool, spa pools, two tennis courts, and a fully equipped gym. The hotel also offers various meeting spaces, suitable for groups ranging from 10 to 100 participants, hosting themed dinners and team-building events. A 24-hour business center and complimentary wired Internet access further enhance the business facilities available.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Ski storage
- Elevator
- Coffee shop
- Vending machines
- Fireplace
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Diving
- Snorkeling
- Canoeing
- Skiing
- Hiking
- Cycling
- Bowling
- Mini golf
Services
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Picnic area/ Tables
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Children's buffet
- Children's pool
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa lounge
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel is situated in a beautiful location with a great view. The rooms, though a bit tired, are kept clean, but some have issues like ripped net curtains. The service was very hospitable, though there were some issues with the wifi signal. The location requires a climb and is a bit further out than expected. The dining experience was average, and the facilities provided were satisfactory.
The hotel has a beautiful view overlooking Lake Wakatipu and the hills, but the room had some issues like noise from the gym and lift, obstructed window view, and maintenance concerns. It's a bit further from the main township, requiring transportation, yet offers a fantastic location with great views. The dining was described as hohum with stretched staff during breakfast.
The hotel had its ups and downs. The rooms were tidy and clean, although a bit chilly, and conveniently close to the lifts. The service was top-notch, with professional and friendly staff, particularly Hayley at check-in. The location was nice but a little far from the town center, accessible via a bus stop at the resort's door. The dining experience was a mix of average meals with some cold dishes. Overall, a decent stay with some minor drawbacks.
The hotel rooms were exceptionally clean and tidy, but lacked an in-room minibar or coffee machine, which are usually expected in this type of hotel. The location, slightly further out from the main township, offers a quiet atmosphere with a stunning lake view, yet may require a car or taxis for convenience. The service was incredibly hospitable and friendly, offering assistance with bookings and tour advice. The dining experience, although varied and good quality, seemed overpriced at $32 per person. Overall, for a similar weekday price, the hotel provided a cozy stay with smiling service and a nice selection of amenities.
I absolutely loved my stay at the hotel! The private viewing gallery over the lake and the stars from the room was incredible, offering all the amenities I needed. However, the roof view was a bit of a letdown as it blocked the lovely scenery. The service was top-notch, the location was spectacular with great views, and the dining was okay but could use more variety in the menu.
During our 3-night stay last month, the hotel's spacious rooms provided a comfortable sense of space and a great view. The rooms were clean but felt a bit aged. The service was excellent but marred by some maintenance issues. The location, while not central, offered a pleasant walk to Queenstown. Dining was tasty but slightly dated. Overall, a mixed experience with some standout positives and a few drawbacks.
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