Mercure Queenstown Resort, Queenstown ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Sainsbury Road, Queenstown, New Zealand, 9197

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Lake View Room Two Queen Beds

Max:

3 persons

26 m²

Bed options:

2 King Size Beds

Lake view

Shower

Heating

room details

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Superior Lake View Room Two Queen Beds

Max:

3 persons

29 m²

Bed options:

2 King Size Beds

Lake view

Shower

Heating

room details

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Superior Lake View Room King Bed

Max:

2 persons

28 m²

Bed options:

1 King-size bed

Lake view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Queenstown 2.0 km

Airports

Queenstown (ZQN) 9.9 km

Te Anau Manapouri (TEU) 179.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast

“The breakfast spread was amazing, featuring fresh fruits and made-to-order omelets that kickstarted my day perfectly.” view full review

Cozy Atmosphere

“The room was incredibly cozy, with soft bedding and ambient lighting that made it a perfect retreat.” view full review

Impressive Shower

“The shower had excellent water pressure and a rainfall showerhead, providing a refreshing experience after a long day.” view full review

Accessible Amenities

“The bathroom was well-equipped with grab bars and a spacious layout, ensuring ease and comfort.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Vending machines
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Skiing
Hiking
Cycling
Bowling
Mini golf

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa lounge
Sauna
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Sainsbury Road, Queenstown, New Zealand, 9197

Map view

Sainsbury Road, Queenstown, New Zealand, 9197

City landmarks

Cable Car

Skyline Queenstown

2.5 km

Garden

Queenstown Garden

2.1 km

Zoo

Kiwi and Birdlife Park

2.5 km

Lake Wakatipu

2.1 km

Square

Queenstown Mall

2.1 km

Rees Street

William Gilbert Rees Statue

1.8 km

65 Beach St

Moa Statue

1.9 km

Skyline Gondola and Luge

2.2 km

Theme Park

Fear Factory Queenstown

2.0 km

Gforce Paragliding Skyline

G Force Paragliding

2.4 km

Theme Park

Shotover Canyon Swing

2.1 km

Gallery

Central Art Gallery Queenstown-Julia Milley

1.6 km

96/130 Lake Esplanade

Flyboard Queenstown

810 m

Torpedo 7

Southern Lakes Heliski

2.0 km

Richard Cogar Bryant

800 m

Gallery

Artbay Gallery

1.8 km

96/130 Lake Esplanade

Lookout for Cecil Peak & Double Cone

890 m

Public Building

Queenstown Lakes District Council

1.9 km

Shotover &

AJ Hackett Bungy

2.2 km

Church

St Peter's Anglican Church

2.3 km

Gallery

Silver Fern Gallery

1.9 km

Gallery

Ivan Clarke Gallery

2.2 km

19 Marine Parade Williams Cottage

Vesta Design

2.2 km

35 Camp St

Hetties Rock & Crystal Shop

2.2 km

Old power house

1.2 km

Cemetery

Queenstown Cemetery

2.4 km

Rees St Marine Parade

Queenstown Underwater Observatory

2.1 km

Gilly's Point

2.0 km

Luge Advanced Track

Luge Queenstown

3.5 km

Nearby

Mt Crichton Loop Track

400 m

Restaurants

Rises

100 m

21 Sainsbury Road

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Great view

Helpful and friendly service

Roof view obstructed nice scenery

Dining could use more variety

7.4/10

Very good

Rooms

7.3

Location

7.2

Service

8.2

Dining

6.3

Francis

United Kingdom, March 2024

6.4/10

The hotel is situated in a beautiful location with a great view. The rooms, though a bit tired, are kept clean, but some have issues like ripped net curtains. The service was very hospitable, though there were some issues with the wifi signal. The location requires a climb and is a bit further out than expected. The dining experience was average, and the facilities provided were satisfactory.

Rooms

7.0

The rooms are a little tired but clean. Some had ripped net curtains with huge holes.

Service

7.0

The service was incredibly hospitable, but had some issues with the wifi.

Location

6.0

The location has a great view but requires a climb. It's a bit further out than expected.

Dining

5.0

The dining was average with the general buffet fare offered.

Facilities

7.0

The facilities provided were satisfactory.

Tim

United Kingdom, March 2024

6.8/10

The hotel has a beautiful view overlooking Lake Wakatipu and the hills, but the room had some issues like noise from the gym and lift, obstructed window view, and maintenance concerns. It's a bit further from the main township, requiring transportation, yet offers a fantastic location with great views. The dining was described as hohum with stretched staff during breakfast.

Rooms

7.0

The room had some drawbacks such as noise from the gym and lift, obstructed window view, and maintenance issues, but the view overlooking Lake Wakatipu and the hills was beautiful.

Service

8.0

The service was described as sensational and the staff amazing, going above and beyond with requests.

Location

7.0

Although a bit further from the main township, requiring transportation, the hotel offers fantastic views overlooking the lake and the hills.

Dining

5.0

The dining experience was considered hohum with stretched staff during breakfast.

Facilities

The hotel offers various services and amenities, but no specific comments were provided regarding the facilities.

Chris

United Kingdom, January 2024

7.6/10

The hotel had its ups and downs. The rooms were tidy and clean, although a bit chilly, and conveniently close to the lifts. The service was top-notch, with professional and friendly staff, particularly Hayley at check-in. The location was nice but a little far from the town center, accessible via a bus stop at the resort's door. The dining experience was a mix of average meals with some cold dishes. Overall, a decent stay with some minor drawbacks.

Rooms

7.0

The rooms were tidy, clean, and serviced daily for us. The proximity to the lifts was handy, but the room felt really cold at times.

Service

9.0

The service was fantastic with professional and friendly staff, notably Hayley at check-in.

Location

8.0

The location was lovely, not too far from town, but a bit further down from the town center. There was easy access to public transport with a bus stop at the resort's door.

Dining

6.0

The dining experience offered a mix of average meals with some cold dishes. The menu could have been more varied.

Facilities

8.0

The hotel facilities provided a range of services like room service, car hire, and laundry to enhance the stay.

Michael

United Kingdom, November 2023

7.8/10

The hotel rooms were exceptionally clean and tidy, but lacked an in-room minibar or coffee machine, which are usually expected in this type of hotel. The location, slightly further out from the main township, offers a quiet atmosphere with a stunning lake view, yet may require a car or taxis for convenience. The service was incredibly hospitable and friendly, offering assistance with bookings and tour advice. The dining experience, although varied and good quality, seemed overpriced at $32 per person. Overall, for a similar weekday price, the hotel provided a cozy stay with smiling service and a nice selection of amenities.

Rooms

8.0

The rooms were nice and exceptionally clean and tidy, though located at the very end of a super-long hallway. Just a slight decoration critique.

Service

9.0

The staff were incredibly hospitable and extremely friendly and helpful, especially accommodating with bookings and tour advice, despite the lighting issue in the bathroom.

Location

7.0

The hotel, although a bit further from the main township than expected, offers a quiet setting with a stunning lake view. The staff always helped with a smile, making the stay enjoyable.

Dining

7.0

The dining experience in the hotel was good, offering a variety of choices for breakfast like eggs, bacon, beans, and artisanal breads. However, the value for money at $32 per person seemed a bit high.

Facilities

8.0

The hotel offers a range of facilities, including room service, car hire, dry cleaning, housekeeping, and a paid shuttle service.

Hugh

United States, August 2023

8.4/10

I absolutely loved my stay at the hotel! The private viewing gallery over the lake and the stars from the room was incredible, offering all the amenities I needed. However, the roof view was a bit of a letdown as it blocked the lovely scenery. The service was top-notch, the location was spectacular with great views, and the dining was okay but could use more variety in the menu.

Rooms

8.0

The private viewing gallery over the lake and the stars was a highlight, and the room offered all the amenities I needed. However, the roof view obstructed the nice scenery.

Service

9.0

The staff were professional, helpful, and skilled in guest service, making my experience extra special.

Location

9.0

The location on a hill with spectacular views was breathtaking, although it was not in the town center.

Dining

7.0

The dining experience was decent, but it could benefit from more variety in the menu as it got a bit repetitive by the third day.

Facilities

9.0

The facilities were great, offering everything I needed to make my stay comfortable and convenient.

Great view

Roof view obstructed nice scenery

William

United Kingdom, June 2023

7.6/10

During our 3-night stay last month, the hotel's spacious rooms provided a comfortable sense of space and a great view. The rooms were clean but felt a bit aged. The service was excellent but marred by some maintenance issues. The location, while not central, offered a pleasant walk to Queenstown. Dining was tasty but slightly dated. Overall, a mixed experience with some standout positives and a few drawbacks.

Rooms

7.5

The rooms were fine, clean, and had a great view.

Service

7.0

The staff were really great, helpful, and very polite.

Location

6.5

The location was not the most central but still within walking distance to Queenstown.

Dining

8.0

The dining experience was very tasty and well-presented.